Shipping & Tracking Terms
Everything you need to know about how we ship your orders and our 100% delivery guarantee.
OUR 100% GUARANTEE
If by some remote chance you do not receive your order. (Please allow up to 20 days for shipment)
If by some remote chance the items you received isn't what you ordered and have been sent out by mistake by our suppliers.
If you are not happy with the quality of your received items.
Or for any genuine reason you are not 100% happy with us.
We guarantee we will reship free of charge or refund all your monies including shipping fees within one week. (Please allow up to 30 days for shipment before contacting us.)
DISCLAIMER
About Tracking Numbers — Please Note
- Tracking numbers are provided for most shipments. Please log into your AirMail Chemist account to view your order's tracking status.
- Please allow up to 5 business days after your order confirmation for the tracking number to appear on your account.
- Some items are shipped via standard airmail and may not include a tracking number. Rest assured, your package will arrive.
- Once tracking is available, you can track your shipment by clicking the tracking link provided in your account or confirmation email.
Estimated Delivery Times
7–24
Working Days
International Shipments
2–10
Business Days
UK to UK / US to US
24 hrs
Dispatch Time
After Order Confirmation
Shipping Methods
All orders dispatched from our worldwide network of pharmacies are shipped using the following methods:
Airmail
Standard international delivery
Registered Post
International registered mail
EMS Express
Expedited express mail service
100% Discreet Packaging
All orders are packaged discreetly and professionally. We place great emphasis on ensuring packages are packed securely and with complete stealth.
✅ Privacy Guaranteed: The contents of your order cannot be identified from the external packaging. No pharmacy branding or product names are visible on the package.
Customs Information
📦 If your package is held by customs — DO NOT be alarmed.
If your order is withheld by customs, you will receive a customs letter. DO NOT reply to this letter. Customs will automatically destroy the contents and the matter will be closed.
Simply scan or photograph the customs letter and email it to jameseffel@protonmail.com. We will re-ship your order based on our 100% guarantee (shipping charges may apply).
Track Your Order
Use the links below to track your shipment once you have received your tracking number:
Need Help With Shipping?
If you have any questions about your shipment or need assistance tracking your order, our support team is here to help.